Our Professional Staff

Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Who We Are

We understand choosing a hearing care provider is a big decision. At Montezuma Hearing Clinic, our number one priority is delivering exceptional patient care.We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

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Our Associations

Meet Our Providers

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Dr. Lucia Story, Au.D.

Doctor of Audiology

Dr. Lucia Arriola-Story, Au.D. has been providing Southwest Colorado with professional hearing care for over 22 years. A full range of services and products are provided in an experienced and professional manner. Teaming with her husband Scott, who is a licensed Hearing Aid Provider in Colorado, you can expect to receive care that helps improve your hearing. We strive to help improve your quality of life, through better hearing. Hear Well, Live Well!

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Diane Markva Au.D.

Doctor of Audiology

Dr. Markva sees patients mainly out of the Durango Audiology office. She has many years of experience - she and her husband Kurt owned Fauquier Hearing Services in the foothills of the Shenandoah mountains in Virginia for 20 years. She has been with Durango Audiology and Montezuma Hearing since March of 2022. Diane is thrilled to be part of the solid organization that Scott and Lucia have built. She serves the public in her capacity as a seasoned audiologist who brings enthusiasm and compassion to every situation she encounters. The Markvas moved to Hesperus, Colorado so that they could enjoy time exploring the Four Corners region. They own Sunshine Smoothies, a small smoothie trailer, in downtown Durango. Diane is passionate about the beauty of the southwest, from the mountains, lakes and rivers to the birds and wildflowers.

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Scott Story

Board Certified Hearing Instrument Specialist

Scott grew up in the Cortez area and attended Fort Lewis College in Durango receiving a B.S. in Biology. He entered the hearing profession in 2016 following a 17 year career as a high school teacher and principal. Scott wanted to help his wife build the family business and shares her vision and mission to provide quality hearing care to the residents of the 4-Corners. Along with his Hearing Aid Provider license, Scott holds a master’s degree in Education Administration and Juris Doctorate.

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Our Office Staff


Katarina Tenorio

Hearing Aid Provider Apprentice

I moved to Colorado in the fall of 2021 and started working at Montezuma Hearing Clinic as Lucia's Apprentice. I am currently studying and training to get my Hearing Aid Provider license. I was born and raised in Honolulu, Hawai’i. I grew up in a family of ten and they mean the world to me. I love reading romance novels and watching movies in my free time. I am always trying to better myself in everything I do and I hope to better your lives too.

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Charlet Johnson

Patient Care Coordinator

I was hired at Montezuma Hearing Clinic in August 11, 2021 as a Patient Care Coordinator in the front office. I enjoy greeting patients in person and on the phone, assisting them with check in, and getting them to the appropriate hearing care provider when they come in. Working in the hearing industry is new for me. I enjoy learning new things and this office is a great place to learn.

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Dusty Jensen

Patient Care Coordinator/Veteran Programs Liaison

I grew up in Apache Junction, Arizona. I met my loving husband and Veteran, Allen in 1989. We have been together for 33 wonderful years. We moved to Colorado in 2004 and built our dream home/ranch in Lewis Colorado. We have 15 acres that keeps us very busy. We have 2 rescue horses and 5 beautiful kids, all of which are Australian Shepherds.

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Kurt Markva B.S.

Kurt Markva - B.S.

Kurt was the silent partner in the Markva’s private practice in Virginia. He took on an active role in 2012, overseeing operations until they sold the practice in 2019. Kurt joined Scott and Lucia’s group of practices intent on helping to build the organization and to serve the public and provide the best services possible.

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Suzzette Glazner

Office Manager

I grew up on a Cattle Ranch in Monticello, Utah, spending the better part of my summers riding in the mountains with my grandparents. I have been married to Gib Glazner for 25 years and we have an 18- year-old daughter Tori. I enjoy being outdoors; gardening, riding motorcycles, 4-wheeling in the mountains or walking on a beach with family and close friends.

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